UNIFIED COMMUNICATIONS

Alpine Technologies offers a reliable information-technology platform for the effective delivery of unified communications and collaboration solutions, such as voice, video and IM. It is designed to improve the performance of your organization by simplifying business integration, and to increase flexibility by providing added efficiency in network hosting.

Our business development team and professional services (Project Managers) have carefully structured our customer engagement process to listen, gather and recommend a best collaboration solution that provides a strategic, standards-based platform. We will deliver a solution that will be intuitive, secure and easy to use, and will provide advanced communications applications and a broad spectrum of benefits to the staff and customers of your organization, while reducing costs and operational complexity.

Unified Communications 2

PROPOSAL COMPONENTS

The business service recommendations, design and implementation will be based on the industry’s best practices, which have proven to be highly successful in many past implementations.

Planning, design, implementation, project management, and services for unified communications and collaboration solutions (voice, video and IM) to be delivered to Alpine Technologies will include the following components:

  • Cisco Unified Communications Manager
  • Cisco Unity Connection (Voice Mail)
  • Cisco Unified Contact Center Express
  • Cisco WFO Quality Manager for Call Recording
  • Cisco WFO Advanced Quality Management for Screen and Call Recording capabilities
  • Voice Network Services
  • Routers (VoIP Gateways – SIP Trunks and TDM Capabilities)
  • oE Switches
  • Cisco IP Phones and Telepresence Endpoints
  • Cisco Unified Communication Manager IM and Presence Servers for Jabber Implementation
  • Cisco Analog Telephony Adapters
  • Akkadian Operator Console as Attendant Consoles
  • Call Accounting Software

Alpine Technologies is committed to put its maximum effort in listening, gathering and deploying fast and precise solutions that are based on your business needs. Our strategy always includes your organization at all levels, because we are focused on building a long-term business relationship with you.